Exchange & Return

We have an experienced team that is dedicated specially to quality control and approve the stock received from our handloom co-operatives. While we ensure all our products are checked thoroughly before they are brought to you, one must understand that hand woven fabrics and products look and feel different from the regular cotton fabrics in terms of weave, colour and texture. These are inherent parts of the hand woven process and add to the beauty of the hand woven fabric and product.

We urge you to take some time to read the descriptions given for each product and size charts wherever applicable before you place an order. Please reach out to us at and WhatsApp +91 87902 86607 to help you make the decision.

However if you are unhappy with your purchase, we are more than happy to help you get another item of your choice.

Exchange & Return Policy

  • We offer a 15 day exchange and return policy on all products on this site.
  • We offer an exchange for alternative product / products of your choice for the same value or we adjust the difference.
  • In case of a defective item, we will offer a full refund or a replacement.  
  • If you find that the package or product is damaged in transit, please return the package to us immediately. E-mail us at regarding the same and we will arrange for a replacement to be sent to you within the next 7 working days.
  • You will be refunded within 7 working days after we have received the return package at our office. 

To initiate an exchange or return:

  • Please send us an e-mail within 2 – 3 days of delivery to with Order No. and Product Code(SKU).
  • Clearly mention the specific reason for the exchange or return request.
  • Ensure the item is in unused condition and tags are intact.
  • Please courier the item with all the original contents to:
    Dastkar Andhra Marketing Association (DAMA),
    1-10-3/1, Boorugu Vihar,
    Near Andhra Bank, Prakash Nagar,
    Begumpet, Hyderabad – 500 016.
    +91 87902 86607 .
  • This one-way courier charge for sending the package back must be borne by the customer. 
  • We will courier your exchange / return parcel within 7 working days after we receive the package.
  • In case of refunds, the MRP mentioned on the site will be remitted to your account within 7 working days.